Job Description

Steward Job Description

A steward assists in keeping a restaurant, bar, or lounge clean and sanitary, and assists in cleaning dishes and tending to customers' needs. The steward may also perform basic administrative tasks, such as answering phones, taking reservations, and giving out basic information.

The Steward is responsible for providing attentive, courteous, and efficient service and assistance to all guests as needed. The Steward must be courteous, patient and have a positive attitude at all times.

An individual working as a steward should possess skills like customer service orientation, people skills, communication, and interpersonal skills, time management, problem-solving and teamwork.

Duties:

• Cleaning and setting tables and placing seasonal decorations, candles, and tablecloths.
• Welcoming customers, seating them, serving them water or refilling their glasses, and delivering beverages from the bartender.
• Keeping menus clean and presenting them to customers.
• Stocking wait staff serving stations with napkins, utensils, trays, and condiments, and assisting the wait staff with all aspects of service.
• Clearing tables and preparing them for the next customers.
• Assisting in cleaning and opening or closing tasks.
• Scraping food from dirty dishes, pots, pans, plates, flatware, and glasses, washing dirty dishes, and putting them away. Washing dishes.
• Assisting with sweeping, mopping, and polishing the restaurant, bar, kitchen, and equipment.
• Transporting used linen to or from the laundry or housekeeping section.
• Assisting with unloading and storing stock.

Education & Experience:

• Experience in a hotel or a related field preferred. • High School Diploma or equivalent required.
• Must meet the age limit for serving alcoholic beverages.

Physical Requirements:

• Flexible and long hours sometimes required.
• Physical, intensive work – Exerting up to 50 pounds of force occasionally, and/or 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand and walk during entire shift eight-hour shift.

Mental Requirements:

• Must be able to convey information and ideas clearly.
• Must be able to work well in stressful, high-pressure situations.
• Must be effective in handling problems in the workplace, including, preventing, identifying, and solving problems as necessary

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